Shipping Range:
Our products are delivered to Germany! , please contact us if delivery is not available in your area.
Processing +Shipping Time：
Your Order will be processed normally within 48 hours (1-2 business days). and shipping from the warehouse will be within that time.
Transport Method+Estimated Time Of Transportation：
Shipping Method: Standard Delivery. After receiving your order, we will pack and send it from the Hong Kong warehouse (delivery within 5-15 working days) according to the products you ordered.
The above average warehouse delivery time is estimated based on the recent logistics receipt time, but if your order encounters force majeure factors, such as holiday breaks, weekend breaks, workers/postmen strikes, or your address is located in a remote area, the delivery time may be extended.
Please Note： After shipping, you will receive a shipping notification email with the order tracking number in your email. You can check the order status by logging into your account or contact us if you have any questions about your order at any time.
Shipping Fee：
| Order Value | Standard Shipping Fee |
| Less Than< €39 | €9.99 |
| More Than >€39 | FREE |
If you have any questions, free to contact us, and we will get back to you as soon as possible!
Customs Charges/Taxes
It is the customer's responsibility to pay any applicable entry duties, taxes, and any other charges (customs duties, import duties, VAT, etc.) that your local government deems appropriate. The prices of items on our website do not include these charges. These fees are paid to your local carrier or government. Therefore, before placing an order, please be aware of your country's customs and tariff policies, and if necessary, cooperate with customs clearance, which is at your own expense. As we are unable to advise on the amount of these charges, we recommend that you contact your country's customs.
Wrong Address Or Out-Of-Stock Situation
Please take care to enter the correct deliverable address when placing your order, it is your responsibility as a buyer. If you find the wrong address after placing an order, please contact us within 2 hours to change the address (because the order may have been packed and sent out after 2 hours). Or if our system recognizes that your address is incorrect, we will contact you to provide the correct address that can be delivered so that the carrier can ship it to you. If you contact us for a second time to resend a package after a long period without a response, you will need to pay the shipping cost or if the package in transit is requested to be returned we will refund you minus the shipping cost.
Products are often out of stock due to popular sales, we will contact you the first time to deal with this situation.
Important Information
While we always make every effort to fulfill orders promptly, there are some force majeure factors (e.g., customs clearance anomalies, carrier's shipping conditions, weather conditions, global/regional public safety issues, worker strikes, postal/transporter strikes, holiday warehouse blowouts, etc.) that inevitably lengthen the shipping process. If you ask, please feel free to contact us and we will be happy to assist you.